Frequently asked questions

Definitions

Hire


“Hire” is when the employer offers the job to the Jobseeker. If the Jobseeker accepts the “Hire”, this will be considered a “Successful Hire”. On successful hire, the Jobseeker will be given full employer information and details to enable the successful Jobseeker to start work.




Shortlist


“Shortlist” is when the employer has narrowed down the number of potential jobseekers for the job. The employer has not yet decided who to hire. In this situation, the employer will wish to either meet or talk to the shortlisted jobseekers before deciding. If the Jobseeker accepts the “Shortlist”, this will be considered a “Successful Shortlist”. Instructions will be given to the shortlisted jobseekers on what to do next, i.e. whether to go to the employer’s premise for an interview or to be interviewed over the phone.




Part Time


Part time work refers to jobs that are hours, days or weeks (but less than 1 month) in duration. Wages are paid based on hourly rates. When payment is made will vary from company to company. This information is shown in the job posting.




Contract/Freelance


Contract / Freelance job refers to jobs that have a minimum duration of one month but less than one year, and those which are project based. The contract staff will normally be paid a monthly salary with payment made at the same time as permanent staff. If it is freelance job or project based, the service fee is per assignment basis.




Unlock Contact


“Unlock Contact” is when the employer wants to communicate directly with the Jobseeker to assess the Jobseeker prior to making any decision. Under this option, the Jobseeker’s contact details such as phone number and email address will be provided to the Employer. All subsequent actions by the Employer and Jobseeker will be outside the DuitDo-it app. Hence, all subsequent actions, consequences and benefits (e.g. refund policy) of choosing this option will not be applicable under this option.

The fee to unlock one jobseeker’s contact is RM20 for part time job and RM30 for contract/freelance job. This fee will be charged when you click “Unlock Contact”. Your wallet will be deducted accordingly. Your wallet must have sufficient credit before you can unlock contact.





Jobseeker

How do I use DuitDo-it?


  1. How do I use DuitDo-it?

Step 1: Sign up for DuitDo-it. It is free. You can sign up without completing your profile but you will not be able to see the employers’ names and apply for job. If you complete your profile, this information will be revealed. Don’t forget to upload a video of yourself. This will allow the employer to see you and aid them in their hiring decision.

Step 2: Browse for jobs near your location. You can also search by specifying location or type of work. Then choose the job schedule that matches your available time.

Step 3: You can reject, apply or set the job aside as favourite to view later. Swipe right to apply. Swipe left to reject. Swipe up to save the job as favourite.

Step 4: Wait for the “You’re hired” or “You’re shortlisted” notification. You have three (3) hours to accept before the offer lapses. You may also click “Remind me later” if you cannot decide yet. But remember, the offer will lapse three hours after the offer is made. You will not get any notification if you are not successful.

Step 5: Once you click “Accept”, you will receive a notification with further instructions. If “Hired”, information such as where to go, who to see, what time to report for work and contact details will be provided. The Employer may call you with further instructions. If “Shortlisted”, there may be a phone or face-to-face interview before the employer makes the final hiring decision.

Step 6: Turn up for work as per the instructions given. Complete the job and the Employer will pay you per the terms of the job.

Step 7: Rate the Employer. Your job completion will be reflected in your rating.




Can I sign up for DuitDo-it?


As long as you are a Malaysian who is 15 years old and above, you can sign up for DuitDo-it. There is no maximum age.




Do I have to pay to use DuitDo-it?


No. DuitDo-it is free for Jobseekers.




I can’t sign in to my account. What do I do?


If you still cannot sign in, email us at info@duitdoit.com with subject matter: “Cannot sign in”




Can I withdraw my job application?


As long as you have not accepted any “Hired” or “Shortlisted” offer from the Employer, you can withdraw your job application any time by clicking “Withdraw” in “Applied Job” on the menu button.




What do I do if I don’t turn up for work or interview after I have accepted the “You’re hired” or “You’re shortlisted” offer? What is the effect?


You must inform the Employer and DuitDo-it immediately. Your no-show will be reflected in your profile. If this happens three (3) times, your account will be suspended for three (3) months. After your suspension is lifted, you may use DuitDo-it again. However, if you do not turn up two (2) more times, your account will be terminated.




Do I get break time?


The break time is up to the Employer and will be listed in the job post.




Do I get paid for break time?


Unless the Employer specifies otherwise, you do not get paid for break time.




When do I get paid?


Payment varies from Employer to Employer. This information can be found in the job post.




What if I am delayed and will be late for work?


Call the Employer immediately to let them know and the time you will be there. If you are late by more than 15 minutes, the Employer has the option not to proceed to hire you. If the Employer decides to continue to use your services, he does not have to pay you for the time you were late and did not work. The contact details are in the notification sent when you were hired. You can also find the contact details in your profile.




What if I do not complete the job?


Inform the Employer immediately. You will not be paid for the hours that you do not work. We strongly discourage you from not completing your contracted hours. It will appear on your profile that you did not complete the job.




What if I do not get paid by the Employer?


You must immediately let DuitDo-it know so that we can investigate. If it is found to be true, we will remove him and all his job postings from DuitDo-it so that the employer cannot exploit other jobseekers. You can also lodge a complaint with the Labour Department, Malaysia for them to investigate. The phone number is 03-8000 8000. However you must provide them with proof that you had worked as contracted, such as pictures, email exchanges and other forms of documented communication (e.g. whatsapp and sms messages). You must also provide the name of the Employer.




How do I know whether the employer exists and the job is real?


You have to do your own check. You can conduct your own research, visit the employer’s website or the employer’s physical location to verify the company’s existence.

If you discover that the employer does not exist or the job is not real, report this to DuitDo-it immediately.




How do I check on my current status, whether I am hired, shortlisted or rejected?


You will receive a push notification on your phone if the employer decides to hire or shortlist you. However, to receive the push notification, you must make sure that your phone setting for push notification for DuitDo-it is on. You will also receive the notification in your profile page. There is no notification if you are not selected or are rejected for the job.




Can I apply for just one day when the job advertisement is for more days?


It is up to the Employer whether they are willing to hire jobseekers for part of the job duration. This is shown in the job post. If the job post allows you to apply for part of the duration, click on the days you are available.




What if I am asked to do something which is different from that advertised in the job post?


You do not have to perform any job that is significantly different from that advertised. Inform the Employer that the job scope is significantly different and that you do not wish to proceed. Also immediately inform DuitDo-it with the details of the new job scope to enable us to investigate.




What if I discover that it is a “fake” job?


There is a “Report Fake Job” function in the App. Use the “Report Fake Job” feature and send us the details. If you abuse this feature, your account will be suspended or terminated.




I have very low success rate or have not been hired yet. Why?


The decision to hire is solely dependent on the employer. There are many factors which determine the employer’s decision-making. Examples include your experience and ability for the whole duration of the job advertised, e.g. if you are available for one day when they want somebody for two days. Did you upload a video resume? A video resume with an excellent pitch on why you make a good hire will go a long way towards getting you hired.




What does the Jobseeker’s badge mean?


The jobseeker’s badge reflects the number of time the Jobseeker has completed a job.

BabyDoo – Penguin with pacifier upon signing up

KidDoo – Penguin with a hat upon reaching 5 times

JuDoo – Penguin with a shovel upon reaching 12 times

CanDoo – Penguin with wheat upon reaching 20 times

SifuDoo – Penguin with bag of grain upon reaching 30 times




How is the employer rated?


The employer is rated on the following based on a scale of 1 to 5 stars with 1 being the worst and 5 being the best: Overall working experience Clear instructions Workplace I would work for this Employer again There is also a subjective section for the Jobseeker to elaborate on the Employer.




What does the Employer’s badge mean?


Owl: upon signing up

Plus hat upon 10 times hired / shortlisted jobs

Plus tie upon 20 times hired / shortlisted jobs

Plus briefcase upon 50 times hired / shortlisted jobs

Plus pipe upon 100 times hired / shortlisted jobs




Is there any employer contact number that I can call for more information?


Once you are hired or shortlisted by the Employer, the Employer’s details, including the contact number and contact person will be given to you and stored in your profile. The information will be deleted once you have completed the job.




Why can't I apply for job?


You are required to fill in all information, including photo and video resume. If all fields are filled, do drop us a message.





Employer

How does DuitDo-it work?


Step 1: Sign up for DuitDo-it. It is free. Complete your company profile.

Step 2: Post your job. If your job is for less than one month, choose part time. If your job is for one month or more, or is project-based, choose contract / freelance. If your type of job is not found in the drop down list, choose “Others”, and describe the job in the space provided. At the end, you can ask three (3) questions to help you select the Jobseeker. The answer will be either yes or no. Example: “Do you have a car?” “Can you speak English?” If you post fake jobs, you will be barred from using DuitDo-it. Any credit balance in your wallet will be forfeited.

Step 3: Wait for applications from Jobseekers. Review the Jobseekers’ profile, experience, their answers to your three questions and their video.

Step 4: Decide if you wish to reject, shortlist or hire the Jobseeker. Click “Shortlist” if you need to talk to or meet the Jobseeker before deciding. Click “Hire” if you have decided.

Step 5: Before you can click “Hire” or “Shortlist”, you must have at least the Applicable Fee in your wallet. If this is your first job posting, you will need to fill your wallet with your first top-up of at least RM25. See Section on “How does DuitDo-it charge”. Otherwise, just press “Post”.

Step 6: Wait for the Jobseeker to accept or reject your offer. Offer refers to either “Hire” or “Shortlist”. The Jobseeker has 3 hours to accept, after which, your offer lapses. To minimize the situation where Jobseeker is not aware of your offer, do not click “Hire” or “Shortlist” at night. If there is no answer from the Jobseeker, you may hire/shortlist another jobseeker.

Step 7: Once the Jobseeker accepts your offer, instructions which you had filled in earlier will be sent to the successful Jobseeker. You will also be given the successful Jobseeker’s contact details for you to contact the Jobseeker directly if you have further instructions.

Step 8: Your wallet will be deducted by the Applicable Fee when the Jobseeker accepts your offer.

Step 9: After the job is done, pay the Jobseeker. If you don’t pay the Jobseeker for work done, you will be barred from using DuitDo-it. Any credit balance in your wallet will be forfeited.

Step 10: Rate the Jobseeker.




How does DuitDo-it charge?


DuitDo-it works on the basis that you see what you are paying for before you pay for it. So you will only be charged when the Jobseeker you have selected accepts your “Hire” or “Shortlist” offer. You are NOT charged for posting your job, reviewing the profile of Jobseekers who apply or for Jobseekers who reject your “Hire” or “Shortlist” offer. You are only charged once, meaning if you proceed to hire the shortlisted candidate after interviewing, you will not be charged again.

You will get a refund (subject to terms and conditions less admin charges) if your chosen Jobseeker does not turn up for work. If the Shortlisted Jobseeker does not turn up for interview, you are allowed to shortlist one more jobseeker for free.

If the Jobseeker accepts your offer to hire or shortlist, the Applicable Fee will be charged and deducted from your wallet. You must have enough credit in your wallet before you can hire or shortlist. See question and answer on “What is the Applicable Fee for Part time jobs?” or “What is the Applicable Fee for Contract / Freelance jobs?” Job postings are free.




What is the Applicable Fee for Part time jobs?


The Applicable Fee is 9% of the Job Value accepted by the Jobseeker. For example:

Wage per hour = RM10.

Number of hours the Jobseeker accepts: 8 hours per day for 4 days = 32 hours.

Job value = RM320.

Applicable Fee = 9% of RM320 = RM28.80

The fee is based on successful hire / shortlist. So if two (2) Jobseekers accept your “Hire” or “Shortlist” offer, the Applicable Fee shall be 2 x RM28.80 =RM57.60.

Minimum fee

There is a minimum fee of RM25 for every “Hire” or “Shortlist” offer that is accepted by a Jobseeker. For example,

If the value of the job is RM200, 9% of RM200 = RM18, which is below the minimum fee of RM25. Hence, the Applicable Fee is RM25. If there are two successful Hires, the fee shall be 2 x RM25 = RM50.

All charges will be subject to government service tax, if applicable

There will not be any further charges if you decide to hire the shortlisted candidate after the interview.




What is the Applicable Fee for Contract / Freelance jobs?


The Applicable Fee for Hire is 5% of the Job Value accepted by the Jobseeker. For example:

Salary = RM1,000 per month.

Number of months: 3 months

Job value = RM3,000.

Applicable Fee = 5% of RM3,000 = RM150

The fee is based on successful hire. So if two (2) Jobseekers accept your “Hire” offer, the Applicable Fee shall be 2 x RM150 =RM300.

All charges will be subject to government service tax, if applicable

For “Shortlist”, the Applicable Fee is 3% of the Job Value accepted by the Jobseeker. You can shortlist as many Jobseeker as you wish but for every Jobseeker who accepts your Shortlist, 3% of the Job Value will be deducted from your wallet.

Minimum fee There is a minimum fee of RM25 for every “Hire” or “Shortlist” offer that is accepted by a Jobseeker. For example, If the value of the job is RM200, 5% of RM200 = RM10, which is below the minimum fee of RM25. Hence, the Applicable Fee is RM25. If there are two successful Hires, the fee shall be 2 x RM25 = RM50. All charges will be subject to government service tax, if applicable. There will not be any further charges if you decide to hire the shortlisted candidate after the interview.




When do I pay?


The Applicable Fee becomes chargeable and will be deducted from your wallet when the Jobseeker accepts your “Hired” or “Shortlisted”.




Top-ups


The minimum for first top-up is RM25. Subsequent top-ups have a minimum of RM10.




How do I top up?


Click on the “Top-up” button. You have the option to pay via bank transfer or credit card.




When will my wallet be credited?


Your wallet will be credited once your payment is through.




What if I do not use up the credit in my wallet?


The credit in your wallet is non-refundable. After one year without any hire or shortlist activity, the credit will be forfeited. Hence, we encourage you to fully utilise DuitDo-it’s services.




How many Jobseekers can I shortlist per job?


There is no maximum number of shortlists. However, bear in mind that the Applicable Fee will be charged when your shortlist is accepted.




How long will my job posting be up?


For Part-time, your job posting will be up until 48 hours after the stated job start date in your job posting or until you decide to withdraw the posting. For Contract / Freelance jobs, your job posting will be for 30 days or until you decide to withdraw the posting.




Can I get my refund if the Jobseeker does not turn up for work / interview?


Refund less RM10 for Part time (RM20 for Contract / Freelance) admin fee will be given if the Hired Jobseeker does not turn up for work. You must inform us immediately but no later than 3 hours after the supposed start time by clicking “Did not turn up” in the Jobseeker’s profile on your dashboard and provide supporting documents. We will investigate. If it is confirmed, your account will be credited by the Applicable Fee less an administrative fee within 2 working days.

No refund will be given for any other situation.

If the Shortlisted Jobseeker does not turn up for interview, you are allowed to shortlist one more jobseeker for free.




What if the Jobseeker is late for work?


If the Jobseeker is late for more than 15 minutes, you have the option not to use the Jobseeker. In that situation, the Jobseeker is deemed a no-show, and the refund condition will apply. You must have proof that the Jobseeker was late for more than 15 minutes in the form of pictures or communication for the refund to be approved. However, if you decide to continue to use the Jobseeker’s services then you may deduct the time which the Jobseeker did not work from his / her pay. No refund will be given.




What can I do if the Jobseeker does not complete his / her task?


You will pay the Jobseeker according to the terms of your job. For example, if the Jobseeker only completed 3 hours of the job instead of the agreed 5 hours, you have to pay him the 3 hours that s/he worked. If the Jobseeker did not complete the task that you set but s/he completed the number of hours that you and the Jobseeker agreed, you must still pay him for the contracted number of hours that s/he completed. Make sure that you click that s/he did not complete the job on the Jobseeker rating immediately to avoid any dispute with the Jobseeker later.




What are the term and conditions of the contract between DuitDo-it and me?


The Terms of Use which you accepted when signing up for DuitDo-it, together with the answers in the FAQ section forms the terms and conditions of business between you and DuitDo-it for using DuitDo-it’s services. The answers in the FAQ section, especially on fees may change from time to time. You are encouraged to read these sections careful each time before you post your job.




Can I withdraw my job posting?


You can withdraw your job posting if you have not hired or shortlisted any Jobseeker.




Can I withdraw the job offer after I have hired or shortlisted Jobseekers?


No, you cannot withdraw the job offer after you have hired or shortlisted the Jobseeker. If you withdraw the job at this point, you must immediately inform the Jobseeker. There will be no refund on the fee. If you withdraw your job offer twice, you will be barred from using DuitDo-it. Any credit balance in your account will be forfeited.




What does the Jobseeker’s badge mean?


The jobseeker’s badge reflects the number of time the Jobseeker has completed a job.

BabyDoo – Penguin with pacifier upon signing up

KidDoo – Penguin with a hat upon reaching 5 times

JuDoo – Penguin with a shovel upon reaching 12 times

CanDoo – Penguin with wheat upon reaching 20 times

SifuDoo – Penguin with bag of grain upon reaching 30 times




How is the Jobseeker rated?


The Employer rates the Jobseeker on the following based on a scale of 1 to 10 with 1 being the worst and 10 being the best: Overall work performance Overall work attitude Punctuality Ability to follow instructions Quality of work I would hire this Jobseeker again There is also information on how many times the Jobseeker did not turn up for work or did not complete a job in his / her profile.




What does the employer’s badge mean?


The employer’s badge reflects the number of times the employer has successfully hired / shortlisted Jobseekers. Owl: upon signing up Plus hat upon 10 times hired / shortlisted jobs Plus tie upon 20 times hired / shortlisted jobs Plus briefcase upon 50 times hired / shortlisted jobs Plus pipe upon 100 times hired / shortlisted jobs.




Do I use the website or app to sign up or post jobs?


You can use both the website and the employer app to sign up and post your job.




How do I increase the chances of successful hire / shortlist?


It is up to the jobseeker to apply for your job. You can refer to our guide below on how to attract jobseekers: Offer market rates Be clear on the job requirements without having difficult to meet requirements Include a clear and attractive picture of your company / company office. In drafting your three questions, use simple language which the jobseeker will be able to understand. Do not click hire or shortlist during hours which the jobseeker is unlikely to check his phone, e.g. night time. Remember that the jobseeker has only three hours to accept your offer. If you wish to do a phone interview with your shortlisted jobseeker, initiate the call rather than asking the jobseeker to call




If I no longer wish to use DuitDo-it’s services, how do I exit?


You can leave your account dormant if you no longer wish to use DuitDo-it. If your account is dormant, i.e. no hire / shortlist activity for one (1) year, any unutilised credit in your account will be forfeited. Therefore, you should utilise all the credit in your wallet before leaving it dormant.




What is the difference between Business and Individual when I sign up?


Business refers to Company, Sole proprietorship and Partnership. If you are hiring as an individual person, then choose “Individual” when you sign up.




What job can I post in DuitDoit?


You can post any job vacancy. From corporate to personal job assignments. Some of the example for corporate job will be part time clerk, freelance project manager and etc. Personal job assignment are jobs like gardener, pet sitter, babysitter and etc. There are no limitation to what type of job can be posted as long as it is legal.





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